Refund Policy
At fnera.shop, we strive to provide exceptional digital products and services. By completing a purchase on our website, you agree to the following terms. Our refund policy adheres to UK consumer law to guarantee fairness for all customers.
Eligibility for Refunds on Digital Products
You may be eligible for a refund in the following situations:
- Non-Delivery of Product: If your purchased digital product is not delivered, you are entitled to a refund.
- Faulty Product: If the product received is defective or does not function as described, a refund will be processed upon verification.
Non-Refundable Situations
Refunds cannot be provided under these conditions:
- Change of Mind: We do not offer refunds for purchases made in error or after a change of heart.
- Product Disliking: If the product meets the advertised specifications but does not meet personal preferences.
- Activated Digital Content: Once a digital product is activated or downloaded, refunds are not possible due to the nature of digital goods.
Our Commitment to Quality
Every digital product is rigorously tested and verified before delivery to ensure it functions as advertised. This process minimizes the risk of faulty products reaching our customers.
For any questions or concerns regarding refunds, please contact our support team at contact@fnera.shop.
Key Compliance Notes:
In line with the Consumer Rights Act 2015, refunds are available for faulty or misrepresented digital goods.
The Consumer Contracts Regulations 2013 specifies that once digital content is accessed or downloaded with consent, cancellation rights are waived.